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This website privacy policy describes how we protect and make use of the information you give the company when you use this website. If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy. You will be notified of any Privacy Policy changes via email or public announcement on our front page. 


This policy is updated from time to time. The latest version is published on this page. This website’s privacy policy was last updated on the 5th of June 2020.

If you have any question about this policy, please email

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only. Our website also uses analytics software to collect non-personally identifiable information. It is held securely by our website provider Wix, and not by us personally.

What type of information do we collect?

We collect the following personal information when you place an order: your name, email address, billing and delivery address, phone number or other contact details. We collect your name and email if you sign up to our mailing list online and off line at various craft fairs or classes.


Our website also uses analytics software to collect non-personally identifiable information. It is held securely by our website provider Wix, and not by us personally. It records: how many unique visitors our site has; how many total visits; the 'bounce rate' of visitors away from our site after viewing one page; and the number of forms that are submitted in up to a three month period. It also collects information on: site traffic sources by device (ie. desktop, mobile, or tablet); and by source (ie. web search, URL, links, or social media). These are aggregated figures and not personally identifiable informatoin.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate our services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

We do not personally hold any credit card information.


We do not sell or share your personal information with others unless required to do so by law.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?


We use two type of cookies:

Session (Transient) cookies: these cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to identify your computer as you view different pages on our website. This allows our website to store your preferences in order to present content, options or functions that specific to you. 


We may use cookies in the following way: 

1. Analyse web traffic using our analytics package to help improve the website’s structure, design, content and functions.

2. Store information about you to help us remember and process the item in your shopping cart.

3. To recognise when you return to our website where we may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

How to control cookies?

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Please refer to your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. It won't affect the basic functionary of the website. 

How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at or send us mail to: Studio #7, The Base, Communications Road, Greenham Business Park RG19 6HN.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. You will be notified of any Privacy Policy changes via email or public announcement on our front page. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to: Cáit Gould Ceramics, Studio #7, The Base, Communications Road, Greenham Business Park RG19 6HN.

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